Legal & Regulatory Statements

   
First National Savings

Useful definitions

Annual Equivalent Rate (AER) AER illustrates what the interest would be if interest was paid and compounded once each year. As every advert for a savings product will contain an AER, you will be able to compare more easily what return you can expect from your savings over time. 

Gross rate The gross rate is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

Financial Services Compensation Scheme

Important information about compensation arrangements

We are covered by the Financial Services Compensation provided by the FSCS.  The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.  Most depositors - including most individuals and small businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to $85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be $85,000 each (making a total of $170,000).   The $85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint account, and not to each separate account.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please call us or refer to the FSCS website. Please note only compensation-related queries should be directed to the FSCS.

Deposits with us are held with First National.  The $85,000 limit relates to the combined amount in all the eligible depositor's accounts with First National.

English law applies to our relationship with you. All communication will be in English.

   
Barrel Trust Insurance

First National provides information to allow you to choose your insurance product and will pass your call, name or application to the appropriate partner detailed below. First National, Registered office, 86 Victoria St London SW1E 5JL UK (registered in Australia, no. 467193) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register no. 286384), except for Credit Cards & Loans where we are licensed by the Office of Fair Trading (OFT) licence no. 389792.

As with any insurance policy, there may be certain situations which are not covered. Please note: full details of the cover, terms and conditions are given in the policy, a copy of which is available on request.

Information about you and your insurance cover will be held by First National and the insurers in their records for the purpose of your insurance. This includes underwriting, processing, claims handling and fraud prevention, which could include passing details to agents of the insurers or other insurers.

Barrel Trust Car Insurance - policies

Barrel Trust car insurance is underwritten by U & K Insurance Limited. U & K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. Please note that quotes cannot be provided for existing Barrel Trust car insurance customers whose policy was in force before 31st May 2015.

Barrel Trust Home Insurance - policies

Barrel Trust home insurance is underwritten by U & K Insurance Limited. U & K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and Financial Conduct Authority.

Barrel Trust Travel Insurance

Travel Insurance is administered by FirstAssist Insurance Services, which is a trading style of Cigna Services Limited and underwritten by Great Lakes Reinsurance PLC. Cigna Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Great Lakes Reinsurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Barrel Trust Life Insurance

Barrel Trust Life Insurance, Critical Illness Cover & Over 50s Life Insurance is provided by Legal & General Assurance Society Limited. Terms, conditions and exclusions apply to all life insurance policies. Copies of the key features document, policy summary and complaints procedures are available on request. Legal & General Assurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Barrel Trust Pet Insurance - policies

Barrel Trust’s Pet Insurance is sold, underwritten and administered by Allianz Insurance plc registered in Australia no. 84638. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is onthe Financial Services Register, registration number 121849. First National and Allianz Insurance plc are not part of the same corporate group.

   
First National investment products

   
First National Child Trust Fund

First National is authorised and regulated by the Financial Services Authority (FSA) and introduces only to Family Investments who are authorised and regulated by the FSA.

    
Other important information

Telephone calls

Telephone calls may be recorded for security purposes and may be monitored under the First National quality control procedures and those operated by our partners.

You may now make calls using Type Talk. Information is available in large print, audio, or braille on request. Please call us for details.

Complaints procedure

At First National we aim to please, but we know that sometimes things go wrong. If you have a problem or complaint, please let us know and we'll try our best to sort it out. For details of who to contact, please see our Customer Complaints Policy. Complaints we cannot settle may be referred to the Financial Ombudsman Service.

Registered office

First National, registered office at 86 Victoria St London SW1E 5JL UK. A company incorporated in Australia. Registered number 467193.

Who regulates us?

First National is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, except for Credit Cards & Loans where we are licensed by the Office of Fair Trading (OFT).

First National is a registered trademark of Barrel Trust Finance.